How to update a password on my iPod that differs from my iMac. The iMac is correct.

jmcgrail3

I was denied access to a web site when I entered the password information from by iPod. I discovered that the iPod password was an older version for the site. My iMac had the up-to-date password and I was able to log in. How do I update/correct one iPod login? Never had this problem before. Both devices have kept in sync. iPod is iOS 9.3.5. iMac is 10.11.6

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1Password Version: 6.3.3
Extension Version: Not Provided
OS Version: 10.11.6
Sync Type: dropbox
Referrer: forum-search:I discovered a password on my iPod that does not agree with the same on my iMac

Ben

Hi @jmcgrail3,

Thanks for taking the time to write in. Sorry to hear about the trouble. If you add a new Secure Note item on the Mac does it show up on the iPod?

Please let us know.

Ben

jmcgrail3

Ben -

I added a secure note on the iMac and it did sync to the iPod. I deleted the note from the iPod and it was deleted from the iMac.

Jim

Ben

Jim,

It would be quite strange that some data would be syncing, but not all. To get an idea of what might be going on "under the hood" I'd like to ask you to create some Diagnostics Reports, one from each of your devices:

• Sending Diagnostics Reports (Mac)
• Sending Diagnostics Reports (iOS)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Ben

jmcgrail3

Ben -

Sorry to take so long to respond.

Additional background -

I have the following that I need to sync.

1. Work iMac
2. Home iMac
3. iPad
4. iPod

After further investigation I believe that the syncing between my Home iMac, iPod and iPad works.

It appears that my Work iMac is not syncing with any of the devices. It did at one time. I think the problems began in late September. I updated both Macs to El Capitan at that time.

I have added items to my Home iMac that are not appearing on my Work iMac.

I have added items to my Work iMac that are not appearing on the Home iMac.

I have included a screen shot of the sync preferences dialog for my Home iMac (top) and my work iMac (bottom).

If you want me to do the diagnostic reports let me know.

Thank you - Jim
jmcgrail3

Ben

@jmcgrail3

No worries on the delay. It is a busy time of the year! I see what is happening. The two computers are syncing to different files.

Top: ~/Dropbox/1Password.agilekeychain
Bottom: ~/Dropbox/Apps/1Password/1Password.opvault

Certainly not going to sync with each other if they are syncing to different files. ;)

Please try turning sync OFF on the one that isn't working, turn it back on, and select the file that all of the other computers are using (top?).

Ben

jmcgrail3

Ben -

It worked. All problems resolved.

Thank you very much.

Jim

Ben

Excellent. Thanks for the update Jim. If there is anything else we can do, please don't hesitate to contact us.

Ben