1Password Stops Responding (iPhone 7. iOS 10.0.2)

ThatChris
ThatChris
Community Member
edited October 2016 in iOS

Received my new iPhone 7 today and seem to have run in to some 1Password issues I wasn't having on my 6s (also iOS 10.0.2). Namely the app randomly will completely stop responding to touch. Issue is only resolved by force closing the app via app switcher.

1Password Version: 6.4.5
Extension Version: Not Provided
OS Version: iOS 10.0.2
Sync Type: 1Password for Families

Comments

  • ThatChris
    ThatChris
    Community Member

    As an addendum I just had the app appear to reset itself. It stopped giving me the option for Touch ID (did not have the fingerprint button to manually bring it up either). Logged in with my password, saw my favorites re-download, and in settings I had to turn on Touch ID again.

  • Ben
    Ben
    edited October 2016

    Hi @ThatChris,

    I'm sorry to hear about the difficulty. I'd like to ask you to create a Diagnostics Report from your iPhone 7:

    Sending Diagnostics Reports (iOS)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

    ref: GUJ-83689-631

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