Must double click to interact with any web element after declining a 1password login save.

techn0guy
techn0guy
Community Member
in 1Password in the Browser

Hello I have had this issue for months. I am using Google Chrome as my web browser and I am on a Mac.

Here are the details of my issue:

  1. Fill in login details on a website
  2. 1Password prompts me to save the login and I decline
  3. I cannot interact with any element on the web page unless I double click on the element. The only way to fix the issue is if I open another windows in Chrome and then close out of it.

This has happened hundreds of times and is not specific to any site, it happens every single time.

1Password Version: 6.3.3
Extension Version: 4.6.1.90
OS Version: OS X 10.12
Sync Type: Dropbox
Referrer: kb:undefined, kb-search:kjhsdjfha, kb:undefined, kb-search:Double Click

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @techn0guy,

    This one puzzled us for ages until with the help of one inquisitive user we discovered it's connected to Google's password manager. The user managed to replicate the issue in an environment without the 1Password Chrome Extension too suggesting it's something beyond our extension. The solution is to disable Google's password manager. Everybody that has done this has reported success in the immediate timespan after making the change and we've not had any reports later saying it is no longer working. Please let us know if you find otherwise.

This discussion has been closed.