#Fixed# Pro Features not restoring after redownload of app

kiran_mk2
kiran_mk2
Community Member
edited October 2016 in iOS

I bought 1Password ages ago and got the Pro Features grandfathered in with 1Password went free. I deleted and redownloaded the app and now the Pro Features won't restore - on the pro features tab an error pops up saying:

Apple Store Error
1Password could not retrieve the updated purchase information from the App Store. Please try again later.

I'm using the same same AppleID as I've always used. I need these features back asap!

1Password Version: 6.4.4
Extension Version: Not Provided
OS Version: iOS 10.0.2
Sync Type: iCloud

Comments

  • kiran_mk2
    kiran_mk2
    Community Member

    Fixed my myself - solution was to sign out of my iCloud account (in iOS settings-->iCloud-->Sign Out), then open 1Password and restore purchases which popped up a box asking me to sign in to my App Store account. Once this was done the Pro Features were restored and I could sign back into my iCloud account. Hope this is of some use to others with the same issue.

  • Ben
    Ben

    Thanks for the update @kiran_mk2. Glad to hear that worked for you!

    Ben

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