To protect your privacy: email us with billing or account questions instead of posting here.

Forgotten Master Password

stermin
stermin
in Memberships

Hi,

So I've decided to change my master password to something more secure and now I've forgotten exactly what it is.

  • I've got 1Password on my phone with touch id enabled
  • I've got the standalone 1Password as well as the online version synced
  • To change the master password via the app requires the original password

Is there a way for me to recover the account? It not is there a way to delete/restart the account so I can use the same email address?

Thanks,
Sam

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @stermin: (Un)fortunately AgileBits doesn't ever have either your Account Key or Master Password, as that wouldn't be very secure at all. The Master Password is chosen by you, and the Account Key is generated locally on your device. Neither is ever transmitted.

    We can't recover or reset either of these for you, so I hope you're able to find your Emergency Kit, or have another authorized device where you can view your Account Key. Otherwise it will not be possible to login to your 1Password Account. However, please try the tips in this guide as they may help you gain access again:

    https://support.1password.com/master-password/#recover-your-master-password

    Alternatively, if you're part of a 1Password Family or Team with the subscription service, another Owner, Organizer, or Admin can help you recover your account, so you can create a new Account Key and Master Password:

    https://support.1password.com/recovery/#begin-recovery

    Otherwise, you will need to either restore from a backup, sync from another device, or simply start over. Please let me know how it turns out. I look forward to hearing back from you!

This discussion has been closed.