1Password not sync between different family member or devices

iceycake
iceycake
Community Member
in Families

Very difficult to explain in full details because very inconsistency. In general, no problem between MacOS and iPhone of the same person. However, not between multiple family members. Also, not between iOS and Windows 10.

Comments

  • Jacob
    Jacob

    Hi @iceycake! I'm sorry to hear about the issues with 1Password Families. I'd be happy to investigate things. Let's start with the inconsistencies. Could you please try adding a new item on each of your family member's devices? Put it in the Shared vault so you can check it from any member's account. Then look for it on the other devices. If it doesn't sync on one of them, please could you please create a Diagnostics Report from that device?

    How to send a diagnostics report

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

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