Chrome Extension not filling in new password

rosem
rosem
Community Member
in 1Password in the Browser

I've recently changed my password for a website, and selected a new, randomly generated password using the 1Password program.

Seems to be a sync issue with the chrome extension not filling the updated password - I've now been locked out several times due to incorrect password. However, if I open the 1Password program and manually copy/paste the password, instead of using the extension's autofill feature, it's fine.

I've updated 1Password 6 to the latest version, and tried deleting / reinstalling my Chrome extension which hasn't worked.

1Password Version: 6.0.269d
Extension Version: 4.6.1.90
OS Version: Windows 8.1 Pro
Sync Type: 1Password Account
Referrer: forum-search:chrome extension sync

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @rosem: It sounds like you may be running into an issue with the website itself. It doesn't happen often, but it's come up repeatedly (and I've experienced it myself) where a website will seem to accept a password longer than what they allow but then reject the login attempt. So perhaps the password you have saved is actually longer than the one the website is expecting. Can you count the characters and compare them? If you're still having trouble, let us know the URL so we can test it ourselves. Thanks in advance!

  • rosem
    rosem
    Community Member

    Hi Brenty,
    Thanks for the advice. I've changed my password and shortened it slightly - the extension is now filling in the password correctly :)
    For future reference the site was www.asb.co.nz
    Thanks,
    Rose

  • AGAlumB
    AGAlumB
    1Password Alumni

    Thanks for following up! That's good to know. I'm glad that helped! :)

This discussion has been closed.