Help needed with reinstalling 1P on my Macbook. Account password not found by the system

Rustybloke
Rustybloke
Community Member
in Mac

Purchase Order ID: MGN84LVVWH, receipt No.145046357890 - I need to reinstall 1P on my MacBook after a system failure, but my account password cannot be found. Original purchase ordering details as shown above.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: El Capitan 10.11.6
Sync Type: Not Provided
Referrer: forum-search:Reinstall?

Comments

  • Pilar
    Pilar
    1Password Alumni

    Hi @Rustybloke

    I'm sorry to hear that you're having trouble using 1Password after resetting your computer. Could you please send us an email to support+licenses@agilebits.com from the email that you used to get 1Password originally? That would be great! Given that you have the Purchase Order and Receipt, if you could forward the email where you have that information when you write to us that would help us sort things out faster!

    We hope to get your email soon so you can get back onto using 1Password in no time :chuffed:

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