Hi since upgrading to Sierra I cannot make 1P work as it shut's down after a couple of seconds.

alceste

I am on a Mac Book Air, latest version with Mac OS 10.12 (Sierra).

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1Password Version: 6.3.3
Extension Version: Not Provided
OS Version: OS X 10.12
Sync Type: Dropbox
Referrer: forum-search:close sierra

Pilar

Hi @alceste

I'm sorry to hear that you're having some trouble with 1Password. Could you please try restarting your computer and see if that helps? If you're still having issues, can you please go to you applications folder, drag 1Password to the trash, empty the trash, restart your computer and then download and install it again?

Please let us know if you try these and if either of these ideas help :chuffed:

alceste

Hello Pilar, I have done that twice already (incl. once with AppCleaner, to get rid of it all) and it doesn't change a thing unfortunateliy :/

Pilar

Hi @alceste

I'm sorry to hear that you're still having trouble with this. I think that the best approach now is to take a look under the hood of 1Password to see what might be causing this. For that I would really appreciate it if you could send us a Diagnostics Report :chuffed:

I'd like to ask you to create a Diagnostics Report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

ref: BHZ-99264-561