1password keyboard crashing when trying to unlock

quickxlr8

Unlocking the main app works but when I try to use the 1password keyboard to autofill logins, it crashes ("Unfortunately, 1Password has stopped") when I unlock the vault. Both fingerprint and password crashes. I am using an HTC 10 running Android 6.0.1.

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1Password Version: 6.4.1
Extension Version: Not Provided
OS Version: Android 6.0.1
Sync Type: Dropbox

saad

@quickxlr8 Thanks for reporting this crash. Our team was recently made aware of a similar issue that happens when using the 1Password Keyboard. Just to confirm, does it happen immediately after unlocking your vault with the 1Password Keyboard?

If you are prompted to report the crash after it happens, please report it so we can review it on our end! Thanks.

quickxlr8

@saad it happens immediately after unlocking the vault. It looks like it takes the fingerprint or password then it crashes. I also went ahead and sent a crash report.

saad

Thanks! I just saw the crash report. We will look into this and have it fixed for a future version.

ref: OPA-1038

saad

@quickxlr8 We looked into this further and determined the source of the crash based on the reports. On our end, the logic seems to make sense and we were never able to replicate the behaviour you reported. I like to find out if there is something we are missing.

Are you experiencing this crash in a specific app or does it happen anywhere you use the 1Password keyboard?

I'd also like to ask you to create a Diagnostics Report from your Android device:

Sending Diagnostics Reports (Android)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should have a better understanding of your 1Password configuration. Thanks very much!

quickxlr8

@saad, it happens to all apps I've used. No one specific app where it crashes.

saad

@quickxlr8 Thanks. Could you please send us a diagnostic report when you get a chance? It will help us a lot. :)

quickxlr8

@saad, I sent one last night

saad

@quickxlr8 Found it! Thanks :)