Help! Trying to upgrade 1P from v4 to 6 on new Mac HD

juliehuffaker
juliehuffaker
Community Member

Hi ~ I upgraded my Mac HD. When I did, I could no longer access 1P. A prior post to yr support page recommended upgrading 1P (indeed, I still had v4), so I followed instructions to move 1P v4 to trash, then go to agilebits website to download the most recent for Mac. I went through the steps, then tried to launch it. The msg I'm getting now is "looking for the 1P app. the 1P app must be installed for the extension to work properly." I don't know what to do next, but need my 1P!


1Password Version: 1Password 6
Extension Version: Version 6.3.4 (634001) AgileBits Store
OS Version: OS 10.11.6
Sync Type: I think: dropbox vault
Referrer: forum-search:Installed 1P upgrade but msg: "Looking for the 1Pass App. Must be installed for extension to work."

Comments

  • Pilar
    Pilar
    1Password Alumni

    Hi @juliehuffaker

    I'm sorry to hear that you're having some trouble with 1Password. Could you please Search for "1Password" on your applications folder and move to the trash the all the versions of the app that you can find. Then empty the trash can, restart your computer and try download 1Password again? Please let us know if this helps you get 1Password working again and what you find out :chuffed:

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