Re-authorizes EVERY TIME I RESTART my browser!!

luminosity
luminosity
Community Member
in Mac

This 6.3.4 update is connecting to the Agile Bits website every time I start my browser. I am running the current version of Firefox (49.0). Every time I restart Firefox and go to use 1Password it connects to the website and tells me it's "authorized" and wants me to watch a video about 1Password. EVERY SINGLE TIME. 1Password is unusable.

Comments

  • luminosity
    luminosity
    Community Member

    And don't tell me to remove the 1Password add-on from Firefox, quit Firefox, and re-install it using the "Install Browser Extensions" menu item in 1Password. I've tried that and it doesn't help. No matter what, every time I restart Firefox it says it's "looking for the 1Password app" and then loads the agilebits page.

  • Pilar
    Pilar
    1Password Alumni

    Hi @luminosity

    I'm sorry to hear that you've had some trouble with 1Password. Could you please try restarting your computer and see if it helps? If after restarting your computer you're having the same issue, can you please look on spotlight for "1Password" and see if you have multiple copies of 1Password by any chance?

    Please let us know what yo find out and how all this goes for you :chuffed:

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