Failure to update to 6.3.4 in OSX El Capitan

michaelh07

I've seen others having a problem in Sierra, but I can't update from 6.3.3 in El Capitan. Tried both the updater (no error message, just a failure to update when relaunched) and a complete reinstall from the agile bits website (installation failed message).

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1Password Version: 6.3.3
Extension Version: 4.6.1
OS Version: OS X 10.11.6
Sync Type: Not Provided

Pilar

Hi @michaelh07

I'm sorry to hear that you're having some trouble updating 1Password. Could you please try dragging 1Password to the trash, then empty the trash and restart your computer. You can then download 1Password again and install it to see if it works?

Please let us know what you find out and if you're able to install 1Password again :chuffed:

twanvds

I've have similar problem. But I can provide more information, which, however, can be specific for my situation. But I also encountered a similar issue with another product, making it altogether a bit alarming.

1. I get a notification to update 1pwd and I click on Update..
2. The updater starts and installs (so it says) the update
3. But when 1pwd restarts it is still 6.3.3.

I looked in the syslog (using Console.app) and found a clue, though not useful to me, may be it is for you. This are the pertinent lines:

----8<----8<----- 18-10-16 23:49:25,446 1Password Updater[697]: Given applicationURL: file:///Applications/1Password%206.app/ 18-10-16 23:49:26,345 1Password Updater[697]: Failed to connect (updateAndRelaunchButton) outlet from (OPUpdateWindowController) to (NSButton): missing setter or instance variable 18-10-16 23:49:34,288 1Password Updater[697]: Validating MD5 '/var/folders/8s/fs2wf5kx01j5m9z961t3xmc40000gn/T/1Password/1Password 6.app' 18-10-16 23:49:36,805 1Password Updater[697]: [default] Failed to updated bookmark for item (null) [909254CA-97D7-46F4-992C-7D974E49E689] - URL:file:///Users/twan/Library/Mobile%20Documents/com~apple~TextEdit/Documents/Untitled.rtfd with error Error Domain=NSCocoaErrorDomain Code=260 "The file couldn’t be opened because it doesn’t exist." 18-10-16 23:49:36,805 1Password Updater[697]: -[SFLListItem synthesizeMissingPropertyValues] Failed to updated bookmark for item (null) [909254CA-97D7-46F4-992C-7D974E49E689] - URL:file:///Users/twan/Library/Mobile%20Documents/com~apple~TextEdit/Documents/Untitled.rtfd with error Error Domain=NSCocoaErrorDomain Code=260 "The file couldn’t be opened because it doesn’t exist." 18-10-16 23:49:39,145 1Password Updater[697]: Extracting '/var/folders/8s/fs2wf5kx01j5m9z961t3xmc40000gn/T/1Password/1Password-6.3.4-1476827369.38.zip' 18-10-16 23:49:40,407 1Password Updater[697]: Validating '/var/folders/8s/fs2wf5kx01j5m9z961t3xmc40000gn/T/1Password/1Password 6.app' 18-10-16 23:49:40,820 1Password Updater[697]: Download meets internal and explicit codesign requirements 18-10-16 23:49:40,820 1Password Updater[697]: Trying to quit 1Password 18-10-16 23:49:42,850 2BUA8C4S2C.com.agilebits.onepassword4-helper[456]: 633001 [HELPER:(Main Thread):<OPHelperAppDelegate: 0x7fdc1b100090>] M applicationWillTerminate: | Shutting down 1Password 6 Helper 6.3.3 #633001 built Sep 20 2016 14:29:27
18-10-16 23:49:43,823 1Password Updater[697]: Updating app: '/Applications/1Password 6.app'
18-10-16 23:49:43,829 1Password Updater[697]: Failed to create directory '/tmp/ws.agile.498520183': Error Domain=NSCocoaErrorDomain Code=513 "You don’t have permission to save the file “ws.agile.498520183” in the folder “tmp”." UserInfo={NSFilePath=/tmp/ws.agile.498520183, NSUnderlyingError=0x7fa59bf92cf0 {Error Domain=NSPOSIXErrorDomain Code=1 "Operation not permitted"}}
18-10-16 23:49:43,838 1Password Updater[697]: 633001 [UTILS:(Main Thread):] E ag_movePathWithAuthentication:toPath: | Failed to move '/Applications/1Password 6.app' to '/tmp/ws.agile.498520183/1Password 6.app' : Error Domain=NSCocoaErrorDomain Code=4 "“1Password 6” couldn’t be moved to “ws.agile.498520183” because either the former doesn't exist, or the folder containing the latter doesn't exist." UserInfo={NSSourceFilePathErrorKey=/Applications/1Password 6.app, NSUserStringVariant=(
Move
), NSDestinationFilePath=/tmp/ws.agile.498520183/1Password 6.app, NSFilePath=/Applications/1Password 6.app, NSUnderlyingError=0x7fa59bf82fd0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}
18-10-16 23:49:43,881 lsd[295]: LaunchServices: Could not store lsd-identifiers file at /private/var/db/lsd/com.apple.lsdschemes.plist
18-10-16 23:49:43,885 1Password Updater[697]: 633001 [UTILS:(Main Thread):] E ag_movePathWithAuthentication:toPath: | Failed to move '/var/folders/8s/fs2wf5kx01j5m9z961t3xmc40000gn/T/1Password/1Password 6.app' to '/Applications/1Password 6.app' : Error Domain=NSCocoaErrorDomain Code=516 "“1Password 6” couldn’t be moved to “Applications” because an item with the same name already exists." UserInfo={NSSourceFilePathErrorKey=/var/folders/8s/fs2wf5kx01j5m9z961t3xmc40000gn/T/1Password/1Password 6.app, NSUserStringVariant=(
Move
), NSDestinationFilePath=/Applications/1Password 6.app, NSFilePath=/var/folders/8s/fs2wf5kx01j5m9z961t3xmc40000gn/T/1Password/1Password 6.app, NSUnderlyingError=0x7fa59bf730c0 {Error Domain=NSPOSIXErrorDomain Code=17 "File exists"}}
18-10-16 23:49:43,885 1Password Updater[697]: 633001 [UTILS:(Main Thread):] E ag_movePathWithAuthentication:toPath: | Failed to delete '/tmp/ws.agile.498520183/1Password 6.app': Error Domain=NSCocoaErrorDomain Code=4 "“1Password 6.app” couldn’t be removed." UserInfo={NSFilePath=/tmp/ws.agile.498520183/1Password 6.app, NSUserStringVariant=(
Remove
), NSUnderlyingError=0x7fa59bc5e430 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}
18-10-16 23:49:44,139 1Password 6[700]: 633001 [APP:(Main Thread):] M applicationDidFinishLaunching: | Starting 1Password (WebStore) 6.3.3 #633001 built Sep 20 2016 14:30:41. Running from: /Applications/1Password 6.app
18-10-16 23:49:44,203 lsd[295]: LaunchServices: Could not store lsd-identifiers file at /private/var/db/lsd/com.apple.lsdschemes.plist
18-10-16 23:49:44,336 sandboxd[142]: ([697]) 1Password Update(697) System Policy: deny file-write-create /private/tmp/ws.agile.498520183
18-10-16 23:49:44,406 1Password 6[700]: 633001 [XPC:(Main Thread):] E startHelper | We tried to start '2BUA8C4S2C.com.agilebits.onepassword4-helper' but it is not shown as running. We'll rely on SMLoginItemSetEnabled return value.
---8<----8<----

Please note the mysterious line @ 18-10-16 23:49:44,336

Solving this, is beyond my capabilities as a mere user

May be your tech guys can use this information to their advantage.

best regards,
Twan

michaelh07

Thanks, Pilar, that simple solution seems to have done the trick.

AGAlumB

Excellent! Thanks for the update. On behalf of Pilar, you are most welcome! It sounds like you should be all set, but don't hesitate to reach out if we can be of further assistance. We're always here to help! :)

michaelh07

...but now I'm having to do the same thing again to install 6.3.5. I hope you can resolve this one for the future.

Pilar

Hi @michaelh07

Thank you for letting us know that this was not just a one time problem. I'm surprised to hear that it persisted even after installing a completely new version of 1Password. Next time that there's an update, if you happen to see the same problem could you please remember to send us a Diagnostics Report right after it happens? It would be very helpful for us to see what's going on in your system when this fails :chuffed:

Sending Diagnostics Reports (Mac)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)