1Password doesn't work on MacOS Sierra

dpolevoy
dpolevoy
Community Member
in Mac

My 1Password doesn't work, the app opens the pop-up with information about crash (below).
1. I'm using Mac App Store version.
2. Version- 4.1.2 (412009).
3. I'm using the last Safari- 10.0 (12602.1.50.0.10).
4. I'm using extension for Safari- 1Password 4.6.1
5. I see 1Password icon in Safari toolbar, if I click on it, it opens crash pop-up.
6. I don't see an icon on my Mac's menubar.

Process: 1Password [11885]
Path: /Applications/1Password.app/Contents/MacOS/1Password
Identifier: com.agilebits.onepassword-osx
Version: 4.1.2 (412009)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password [11885]
User ID: 501

Date/Time: 2016-10-19 12:37:24.553 +0300
OS Version: Mac OS X 10.12 (16A323)
Report Version: 12
Anonymous UUID: 69517C44-D0EB-61BC-9267-AA2906A98951

Time Awake Since Boot: 1400 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x7] Malformed Mach-O

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @loader_path/../Frameworks/HockeySDK.framework/Versions/A/HockeySDK
Referenced from: /Applications/1Password.app/Contents/MacOS/1Password
Reason: no suitable image found. Did find:
/Applications/1Password.app/Contents/MacOS/../Frameworks/HockeySDK.framework/Versions/A/HockeySDK: malformed mach-o image: dylib load command #21 string extends beyond end of load command
/Applications/1Password.app/Contents/MacOS/../Frameworks/HockeySDK.framework/Versions/A/HockeySDK: malformed mach-o image: dylib load command #21 string extends beyond end of load command

Binary Images:
0x109f27000 - 0x10a16afff +com.agilebits.onepassword-osx (4.1.2 - 412009) <95F172E2-8CD7-36FF-96EE-ECCBFB109D9A> /Applications/1Password.app/Contents/MacOS/1Password
0x117b8c000 - 0x117bc91c7 dyld (421.1) /usr/lib/dyld
0x7fff8a5f7000 - 0x7fff8a5f7fff com.apple.Carbon (154 - 157) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff8aaa8000 - 0x7fff8aaa8fff com.apple.Cocoa (6.11 - 22) <5EEB0A26-F1C2-3D57-8441-52C0B80C2A6A> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff8cfe2000 - 0x7fff8d077fff com.apple.framework.IOKit (2.0.2 - 1324.1.7) <10BDCD1E-0463-3C53-BF11-C9A0919C1588> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff8d4ea000 - 0x7fff8df90ff7 com.apple.JavaScriptCore (12602 - 12602.1.50.0.5) /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff90bb7000 - 0x7fff90bb7fff com.apple.quartzframework (1.5 - 21) <09455972-8A33-3D61-B193-BA7E7CF984CA> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x7fff90bb8000 - 0x7fff90db2ff7 com.apple.QuartzCore (1.11 - 449.39) /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff90db3000 - 0x7fff90e08ff7 com.apple.QuickLookFramework (5.0 - 720) /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x7fff91318000 - 0x7fff91633fff com.apple.security (7.0 - 57740.1.18) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff916d4000 - 0x7fff916d7ff3 com.apple.xpc.ServiceManagement (1.0 - 1) <6A9EA339-BB6A-3DD9-BF08-00B8C0262839> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x7fff91a5c000 - 0x7fff91acdff7 com.apple.SystemConfiguration (1.14 - 1.14) /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x7fff93215000 - 0x7fff9357cffb com.apple.WebKit (12602 - 12602.1.50.0.10) /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x7fff9ee63000 - 0x7fff9ef47ff3 libcrypto.0.9.8.dylib (64) <4CB423CE-0B86-334A-9335-FEE75198024F> /usr/lib/libcrypto.0.9.8.dylib
0x7fff9fd05000 - 0x7fff9fe46ffb libsqlite3.dylib (252) /usr/lib/libsqlite3.dylib
0x7fffa0062000 - 0x7fffa0073ff3 libz.1.dylib (67) <46E3FFA2-4328-327A-8D34-A03E20BFFB8E> /usr/lib/libz.1.dylib

Model: iMac12,2, BootROM IM121.0047.B23, 4 processors, Intel Core i7, 3,4 GHz, 32 GB, SMC 1.72f2
Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x857F, 0x483634314755363746393333334700000000
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x857F, 0x483634314755363746393333334700000000
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1333 MHz, 0x857F, 0x483634314755363746393333334700000000
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1333 MHz, 0x857F, 0x483634314755363746393333334700000000
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P
Bluetooth: Version 5.0.0f18, 3 services, 27 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Samsung SSD 850 EVO 1TB, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5690H
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: iPhone
USB Device: IR Receiver
USB Device: Card Reader
USB Device: USB 2.0 Bus
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: My Book 1140
USB Device: USB Receiver
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: iMac, Apple Inc., 25.1

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @dpolevoy: I'm not sure how or why, but you have a very old version of 1Password installed. To my knowledge, issues with 1Password 4 have never come up before because 1Password 6 is a free upgrade. Please drag any copies of 1Password to the Trash (your data is separate), restart your Mac, and then install the current version (6.3.4 at the time of this writing) from your purchase history in the App Store. I hope this helps. Be sure to let me know if you have any other questions! :)

  • dpolevoy
    dpolevoy
    Community Member

    @brenty Free upgrade? Are you sure?
    Here is a screen with my prev purchasing (1Password 4) and screen with 1Password 6 without free updates (in purchase history I don't have any updates because you created new page for version 6 and delated page with version 4 ;-)

  • danco
    danco
    Volunteer Moderator

    Version 6 of 1PW for Mac is definitely a free upgrade from 1PW 4 for Mac.

    I am not sure if you were looking at the right purchase page, as it says that the type is iOS App when it should be an OS X App. It might be a confusion on your part, or it might be on Apple's (at one point they definitely gave a receipt for Mac app purchases from the iTunes store).

    I am not familiar with the currency you paid in, but it does look as though the purchase shown was the iOS version, not the Mac version. Notice the considerable difference in price (you paid 62 and are being asked 260), which does suggest that this is what is going on.

    Hope this gives you a clue. If not, others will have to make further suggestions.

  • dpolevoy
    dpolevoy
    Community Member

    @danco Yep, wrong screen:-)

  • Pilar
    Pilar
    1Password Alumni

    Hi @dpolevoy

    I think Danco is right, and you're looking at iOS instead of Mac, have you been able to update 1Password? Are you still having some trouble? Please let us know so we can get to the bottom of this :chuffed:

  • AGAlumB
    AGAlumB
    1Password Alumni

    @dpolevoy: I just wanted to add that some folks have multiple Apple IDs, so you may want to check your records to make sure you're using the right one in the Mac App Store if you've purchased 1Password there already. In that case, they should definitely allow you to download the app again at no charge. You'll have received an email receipt regardless of where or when you purchased, so be sure to look there. It will tell you the correct Apple ID. And of course if it's still not working, Apple will be able to get that sorted out for you. Cheers! :)

This discussion has been closed.