Version 6.4.5 shuts down and Touch ID not working

tvmangum
tvmangum
Community Member
in iOS

All morning when I try to open the app on my iPhone I have to key in my password instead of using the Touch ID. Once I get in the app I might be able to click on one thing before the app kicks me out--if I'm lucky. Prior to this morning everything on the app has worked fine. I've tried to update the app and there are no updates. Anyone else having the problem?

1Password Version: 6.4.5
Extension Version: Not Provided
OS Version: OS 10.0.2
Sync Type: Dropbox
Referrer: forum-search:version 6.4.5

Comments

  • Ben
    Ben

    Hi @tvmangum

    I'm sorry to hear about the trouble. I see you mentioned you have Dropbox set up for syncing your 1Password data. If that sync data is up to date I'd recommend uninstalling and reinstalling 1Password. When you reinstall you'll need to choose the "use without an account" option and then set up Dropbox syncing.

    Please let us know how it turns out.

    Ben

  • tvmangum
    tvmangum
    Community Member

    About an hour after I posted the issue it seemed to resolve itself. Weird but I'm glad it has been resolved. Thanks for the fast response.

  • Ben
    Ben

    Thanks for the update! Glad to hear things are working again.

    If we can be of further assistance, please don't hesitate to contact us.

    Ben

This discussion has been closed.