No response code was received from the server
Hey there. My 1password teams secure notes attachments do not seem to be downloadable. Every time I try to retrieve and download an attached file I'm getting an error, "No response code was received from the server. This is also happening for my coworkers. It has been happening for the last 16 hours. How can I help you guys debug this? Thanks.
1Password Version: 6.3.5
Extension Version: Not Provided
OS Version: OS X 10.11.6 (El Capitan)
Sync Type: Dropbox
Comments
-
Hi @tylernm! Sorry for the trouble. Where are you trying to download the Document items from? If it's 1Password.com, could you please try a different browser? If it's 1Password for Mac, could you please create a Diagnostics Report from your Mac?
How to send a diagnostics report from your Mac
Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)
Once we see the report we should be able to better assist you. Thanks very much!
0
