Delete New Individual Account and Start Over
I recently decided to start an individual online account because I purchased a new android-based phone. Because of the new phone, I can no longer sync. via my old method (using iCloud to link my MacBook Pro to my iPhone). However, once I created my new 1Password account and created a new master password, I somehow lost the password in the rush to paste it into my local instance of 1Password. I've tried everything and cannot locate the new master password. (I can't even locate it in the auto-created password section of my local 1Password client.) I'd like to simply delete the new subscription and start over using the same email address. (Unless there is a way to restore or reset the master password.)
1Password Version: Online Individual Account
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Delete account and start over
Comments
-
Since posting, I have tried all of the typical recovery suggestions: https://support.1password.com/master-password/#recover-your-master-password. None of these suggestions worked.
0 -
Hi @DATElliott! I'm sorry to hear about the lost Master Password. Please email us at support@1password.com and we would be happy to help you start over with your account. Post back here with the BitBot confirmation number you receive after sending us a message so we can connect this conversation with the new one. That'll help us get back to you faster. :)
0
