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Purchased license, but account still frozen

ksharbers
ksharbers
Community Member
in Memberships

I purchased a single version license of 1Password. I downloaded the license and tried to apply it. However, my account is still frozen.

1Password Version: I
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Jacob
    Jacob

    Hi @ksharbers! I'm very sorry for the confusion. A standalone license is different from an account. To activate your account, you need to subscribe from the billing page. The license you purchased is just for the desktop apps. I'd be happy to refund you for it so you can subscribe instead. How's that sound?

  • ksharbers
    ksharbers
    Community Member

    Thanks, Jacob. That would be great.

  • Jacob
    Jacob

    @ksharbers Perfect. I just refunded you for that purchase. Subscribe and you'll be all set to keep using your account. :)

This discussion has been closed.