trying to change amount to be payed

PaulWeedon
PaulWeedon
Community Member
in Business and Teams

a payment was declined after a request for the full year but we want to pay monthly, I made the changes to the account, but despite a credit you still are trying to take the full year. I will get charged twice for decline payments. I need to get this sorted before you try again.

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Comments

  • Jacob
    Jacob

    Hi @PaulWeedon! Sorry for the trouble. I see you've emailed us. I'm going chat with our billing team to see what the issue here is and reply to your email so we can get this sorted out. We can keep the conversation going there since this is about your subscription, which is private. Talk to you soon! :)

    ref: FTF-69477-963

  • PaulWeedon
    PaulWeedon
    Community Member

    ok

  • Jacob
    Jacob

    :+1: :)

This discussion has been closed.