Rate Limiting

stoner_email
stoner_email
Community Member
edited October 2016 in Business and Teams

Hello,

I just sent an email to support but wanted to post on the forum as well. We just encountered an issue where all of our users are locked out of 1Password for Teams with the message "Too many requests. Try again after 2016-11-01 20:29:50 +0000 UTC”. Is there rate limiting that we need to be aware of? Can this feature be turned off or relaxed? This is currently impacting our business and access to our applications. We need to access our passwords now and not wait for the unlock which is stated to take place tomorrow. All of our office users come from the same external IP.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb-search:rate, kb:undefined, kb-search:rate, kb:undefined, kb-search:limiting

Comments

  • Jacob
    Jacob

    Hi @stoner_email! I'm very sorry about that. One of our developers is looking into this and we'll be emailing you about it once we sort out the issue. My apologies for the inconvenience. We'll try to get you back on track as quickly as possible.

    ref: MBK-57822-562

This discussion has been closed.