On iPhone 6S 3D touch to Seach not working.

saneef

Recently, the 3D touch to Search not working some how. But, other 3D touch short cut works fine.

While picking the search, search field get active for a monent then it goes back to Categorises.

Ben

Hi @saneef,

Thanks for taking the time to write in.

Do you use a 3rd party keyboard, or are you using one of the standard Apple ones? If using a 3rd party keyboard could you please try temporarily switching back to the standard keyboard and see if that resolves the issue?

If you're already using the default keyboard, I'd like to ask you to create a Diagnostics Report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Ben

saneef

Thanks @Ben for getting back.

I'm using standard iOS Keyboard. Attaching screenshot showing the keyboard, when I activate the search field.

I have mailed the diagnostics report and the generated support ticket ID is [#SYA-39636-156].

Best
Saneef

saneef

@Ben Just saw while getting Diagnostics Report, 'Allow Custom Keyboards' settings is disabled.

Ben

Thanks! We've received your report and will get back to you via email shortly. :)

Ben

ref: SYA-39636-156

MrRooni

Good morning @saneef. We are aware of this problem and are working on a fix for it. I'm sorry for the trouble this has caused you, but we're on the case!

saneef

Thanks @MrRooni. Good to know you guys are on the case.

Ben

:smile:

Ben