I keep getting a message saying unable to verify credentials - email and account key don't match.
account key shown in message does not match my actual account key - why is this?
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Referrer: forum-search:I keep getting a message saying unable to verify credentials - email and account key don't match.
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Hey @Chrisj3! I'm sorry about that. If the Account Key doesn't match, the sign-in address may be different. Please try signing in from https://my.1password.com in your browser using the Account Key and Master Password from your Emergency Kit. Let us know how that goes. :)
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I tried that - I copied and pasted email and account key from my emergency kit and got this message -
Cannot sign in. The email address and Account Key are not correct for jenkinson11050my.1password.com.Could it be anything to do with the fact that I originally had a trial of the family plan and later purchased the individual plan?
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@Chrisj3 Thanks for the update. Just to clarify, did you go to https://my.1password.com or "jenkinson11050my.1password.com" as you mentioned in your post? The first one is your sign-in address with an individual account, and the second may have been what you used before (it will no longer work). Since you converted your account, your sign-in address has changed to https://my.1password.com. Let me know if you're able to sign in there. :)
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I did all that and logged in on my iMac. However, when I try to use the app on my iPad or iPhone I get the authentication error message. It says email and account key don't match and says that account key should start with letter and numbers that don't match mine.
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Hey @Chrisj3
Good to hear that you are up and running on your Mac :) Now you need to use exactly the same information on your iPad and iPhone, so you should use this URL to login to your 1Password account:
Any other URL will not work to login to your account, including the one you posted above (jenkinson11050my.1password.com), so please make sure that it is entered exactly like this.
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