iPhone using v.6.4.5 and Mac using v.6.3.5 using DropBox synch are not synching

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enstarbird
enstarbird
Community Member
in iOS

Disabled and reenabled synch on iphone but no luck. Changes on iPhone not reflected on Mac and vis-a-versa. Confirmed that both apps are pointing to the same file in DropBox. No clue as to what else to do.

1Password Version: 6.4.5 (iOS) & 6.3.5 (OSX)
Extension Version: Not Provided
OS Version: OSX 10.12.1
Sync Type: DropBox

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  • Ben
    Ben
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    Hi @enstarbird

    Thanks for taking the time to write in. I'd like to ask you to create some Diagnostics Reports, one from each of your devices:

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

  • enstarbird
    enstarbird
    Community Member
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    Thanks Ben. I have sent the diagnostics from both devices. Support ID is #GKC-98844-196 (I believe). Thanks!

  • AGAlumB
    AGAlumB
    1Password Alumni
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    Thanks! I see that Laura has already replied via email, so we can continue the conversation there. Cheers! :)

    ref: GKC-98844-196

This discussion has been closed.