Old Mac defunct -- Loaded 1P 2x on new Mac, won't accept 1P credentials. Emailed 1P, no reply. Help!

Kathy_K

I have a new Mac -- loaded 1P successfully. When I try to login and sync, I'm told to verify my account. I have my email address and lic rep, but nothing is working. I emailed 1P 2 days ago, no reply. Very frustrating. What can I do?

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1Password Version: 6.5
Extension Version: Not Provided
OS Version: 10.12.1
Sync Type: Dropbox
Referrer: forum-search:add 1password to new Mac

rudy

Hi @Kathy_K,

It looks like @nathanlb replied to your email 14 hours ago, could you check your spam filter and see if it maybe ended up in the junk folder by mistake?

Rudy

ref: SDT-18777-368

Kathy_K

Hello Rudy, I can't locate the email... Checked every box.

Kathy_K

Found it!!

rudy

@Kathy_K,

Great to hear. Nathan should be able to get you sorted out if you reply to his email.

Rudy

Kathy_K

We read the email, and have a question. We have several devices using 1P, but only one device is not working/synced with the others. How can this be?

Pilar

Hi @Kathy_K

We have received your answer over email, Nathan will reply to you soon over there. We'll continue the conversation over email to avoid getting our wires crossed :chuffed: