Stuck in Update Loop - Going From 6.3.5 to 6.5 on Sierra

reidg

Hello!

We just got our new MacBook Pros with Touch Bar setup and are excited to try out the new features in 1Password.

I get notifications telling me to update from 6.3.5 to 6.5. I click update, go through the steps, and when the program reopens itself, it's still 6.3.5. A minute later, I get another notification telling me I should update and the cycle starts again.

Can someone help me get out of this loop?

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1Password Version: 6.35
Extension Version: 4.6.2.90
OS Version: 10.12.1
Sync Type: Teams

rudy

@reidg,

That's certainly a strange scenario, but I suspect what is happening is that you've previously run 1Password from your downloads folder and are being bitten by a macOS Sierra feature called App Translocation. The way that works is that if the application has been launched from your Downloads folder it copies that application to a read-only disk image and launches it from there.

1. if 1Password is running, bring it to the foreground and hold down the control key while selecting the 1Password 6 -> Quit menu item; this should quit both 1Password and mini
2. Delete 1Password 6 from your ~/Downloads folder
3. Download and run the installer from here

Rudy

reidg

@rudy This worked! Thanks for your help and the explanation.

rudy

@reidg,

No problem, let us know if you have any other questions!

Rudy