Trying to login. Page asking for account key. what is that? Trying to restore purchase to Mac mini

pbajaj
pbajaj
Community Member
in Mac

have moved from US to India store. App remains valid on MacBook, and iPhone. Mac mini went for a format, and unable to reinstall, without paying full cost (no trial/restore option at India store). Trying to work a recovery, and asking for account key? what is that. how do i claim account key

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Referrer: forum-search:Moved frm US to India store. How to restore purchase on newly formatted Mac mini

Comments

  • rudy
    rudy

    Hi @pbajaj,

    I'm sorry you're running into this limitation of the App Store. You're definitely going to need to re-install using the US store if you've purchased it from there. It should continue to show up on your Purchases tab when looking at the US store.

    You don't have an account key having purchased the application from the Mac App Store. Account Keys are related to a new subscription based service we started offering called 1Password.com accounts.

    You're going to want to go back to the beginning of the setup screens and choose the "find my data elsewhere" path so that you can pick dropbox or iCloud as the means of synchronizing your data.

    Rudy

  • AGAlumB
    AGAlumB
    1Password Alumni

    @pbajaj: It sounds like you may be trying to login with a 1Password Account, but you will only have one if you subscribe to 1Password Families (or Teams), or signed up for an individual subscription plan. Instead, if you choose "Use without an account" you can sync your data from another device or create a new vault.

    If you purchased 1Password from the Mac App Store, we won't have any record of it though, as it is owned and operated by Apple. But you can download it again from the App Store at any time since it is tied to your Apple ID. Just go to your purchase history and search for it.

    If you're still having trouble finding it, please check your records, as you'll have an email receipt regardless of where it was purchased. It should also include transaction details that may help track it down.

    And if you'd like us to convert it to an AgileBits Store license, then email your Mac App Store receipt at support+licenses@agilebits.com so we can get you taken care of. :)

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