1P recently stopped offering iTouch auth option on IOS10.1.1

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jcmartin
jcmartin
Community Member
in iOS

I no longer see an option to authenticate into 1P via iTouch on my iPhone 6s. Since my master password is the length of the human genome, this is a problem. Several other iTouch linked apps still seem to authenticate just fine. I recently linked by iWatch to the 1P account (sort of, I think) so I don't know if this broke something. Help.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: IOS 10.1.1
Sync Type: Not Provided
Referrer: forum-search:iTouch

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  • bvernon
    bvernon
    Community Member
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    I'm having the same issue right after upgrading to pro.

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @jcmartin, @bvernon: Thanks for reaching out. I’m sorry for the trouble! You may be able to simply restart the device or re-set Touch ID (turn it off and then back on) to get it working, but there are a few other tips that you can try to get it working. Just follow these steps:

    1. Go to 1Password Settings > Security and disable Touch ID
    2. Go to iOS Settings > Touch ID & Passcode
    3. Enter the device passcode
    4. Disable the "Use Touch ID for" settings
    5. Hold the Sleep/Wake button and "slide to power off"
    6. Hold the Sleep/Wake button to power the device back on
    7. Unlock it with the device passcode
    8. Go to iOS Settings > Touch ID & Passcode
    9. Enter your device passcode
    10. Enable the "Use Touch ID for" settings
    11. Go to 1Password Settings > Security and enable Touch ID

    Please let me know how it turns out. I look forward to hearing back from you! :)

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