Adding a document not working on Mac app

Options
double_m
double_m
Community Member

Seem to be having a problem adding documents to 1password using the Mac app. When I hit the "+" button to add a new item I don't see "Document" listed as an option. However, If I click on "Documents" under categories on the left hand side, and then hit File > New Document, a menu appears that allows me to select a document to be uploaded. When I select a document and click "add" nothing happens. I added a document just a few days ago and thought I recalled document as a new item option when clicking the "+" button in the bottom of the screen.


1Password Version: 6.5.2 (652003)
Extension Version: 4.6.1
OS Version: macOS Sierra 10.12.1
Sync Type: 1pw account (families)

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited November 2016
    Options

    @double_m: It sounds like you may have All Vaults selected, and one or more local vaults in 1Password, which do not support Documents. Is that the case? If you switch to a vault in your 1Password Account, does that help? Let me know what you find!

  • double_m
    double_m
    Community Member
    Options

    Thank you! That did the trick. Appreciate the fast response.

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    Any time! Thanks for following up! I'm glad to hear that helped. It sounds like you should be all set, but don't hesitate to reach out if we can be of further assistance. We're here for you! :)

This discussion has been closed.