I've been locked out!

Options
Darren66
Darren66
Community Member
in Mac

I haven't changed my password for my vault and yet today it won't let me in! Even provides me the password hint which is correct ... and so is the password I'm using to unlock it!! HELP!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Darren66
    Darren66
    Community Member
    Options

    OK, fixed it by doing a restore from backup of a few days ago ... phew!

    Why would it lock me out though!?

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    Thanks for the update! I'm glad you were able to restore from a backup! Unfortunately data, the filesystems it lives in, and the devices we use are very fragile, so if it becomes damaged it will not decrypt properly — sort of like when you've got a bad phone or TV signal. SO while I'm glad you had backups on your computer itself, be sure to backup offsite as well. When — not if — the hardware fails, you'll be glad to have a copy elsewhere. Cheers! :)

This discussion has been closed.