Two Accounts I Believe
Hi Guys,
I am in a bit of a pickle. I think I had a one password account a long time ago but never really used it. I decided a few weeks ago I wanted to start using it for passwords, credit cards etc.
I signed up for the family version and have my master password and account key printed so I can memorize etc.
Now when I try to login from computer, phone, iPad it will not ket me, it says account key and master password are wrong, I am 100% entering the right information. Then it hit me that I may have two accounts open at the same time, but have no way in knowing the first person one since I haven't used it almost ever.
Thanks for reading!
1Password Version: Not Provided
Extension Version: 1password6 and then also 1password from app store
OS Version: Not Provided
Sync Type: Not Provided
Comments
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Edit: I think I got one from the agile bits website and also one from the app store in the last month or so
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Hi @themarsbars! I'm sorry for the confusion. It looks like you did set up 1Password a while back using a license, and we didn't have accounts back then. You purchased a license this year as well, during a time when accounts were around. Before moving forward, I want to make sure we're on the same page about what you've done so far. I'm going to send you an email so we can keep your account details private. :) Talk to you soon!
ref: RPV-43838-742
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I think I have the exact same problem. Is there someone I should email directly?
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Me too, Jacob. I don't have your email, and I see from above comments that we need to do this via email, so do you send me one to get started?
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Hi @dugger - Please contact us and I'll be happy to work with you and look into the details of your issue. :-)
In case you contact us you should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down your email and ensure that this is dealt with quickly. :)
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