After update the program no longer works on me iMac.

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jerryh18
jerryh18
Community Member
in Mac

Have a iMac and after latest update program started giving wrong info for several sites. I simply want to remove the correct 1Password version completely and download the latest version and Import the previous data for a "Export" I have created.

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Referrer: forum-search:After update the program no longer works on me iMac.

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  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @jerryh18,

    Sorry to hear you're having trouble with 1Password after installing an update! We'll be happy to help you solve this.

    To start, can you please clarify a few things:

    Have a iMac and after latest update...

    Do you mean the latest update for the Mac operating system, your web browser, the main 1Password app, or the 1Password browser extension? Or something else?

    ...program started giving wrong info for several sites.

    Can you elaborate on that? Do you mean that when you have 1Password fill a form on a website, it fills the wrong information in the fields? Or do you mean you see incorrect information when you open the main 1Password app and look through your data? What sort of details are wrong (usernames, passwords, titles, websites, credit card numbers, etc)? Is it possible you're seeing older information?

    I simply want to remove the correct 1Password version completely and download the latest version...

    I'm not sure what you mean about a 'correct' version. Can you please describe what you want to remove?

    We'll also need to know a few specific details about your current setup:

    Thanks in advance! :)

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