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Wrong to convert family account to team account

Community Member

Today I activate a family account with a key,and have a 1 year family account,
but I do some thing wrong to convert it to team account,
and my account billing changes to “You have 30 days remaining in your free trial.”

Can I back to my family account?

1Password Version: 6
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • Hi @Oyangiz! I'm sorry for the confusion. I see you also emailed us, so I'll reply there and help you convert your account back to a family. :) Talk to you soon.

    ref: QQB-18354-262

  • Oyangiz
    Community Member
    edited November 2016

    Sorry is not this email.
    It is the other email with my brother.
    [name and email address removed by moderator — this is a public forum]

  • AGAlumB
    1Password Alumni

    I've removed the personal information from your post, and we can continue the conversation via email since that is more private.

This discussion has been closed.