Slow to Allow Password or TouchID

drvenkman
drvenkman
Community Member
in iOS

I have noticed that when I open 1Password on iOS 10 devices, there is a 2-4 s delay after I open it before the TouchID (or Master password, after a restart) prompt is displayed. Will this bug be addressed?

Comments

  • Ben
    Ben

    Hi @drvenkman

    Thanks for taking the time to write in!

    I'd like to ask you to create a Diagnostics Report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread (https://discussions.agilebits.com/discussion/72567/) in your email, along with your forum handle (drvenkman) so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

    P.S. Please don't forget to post your Support ID here once you receive it! That way we can get support to you as quickly as possible.

  • drvenkman
    drvenkman
    Community Member

    The Support ID is #MME-76759-285.

  • Ben
    Ben

    Prefect! Thanks. We'll review your report and get back to you via email ASAP. :)

    Ben

This discussion has been closed.