Won't add new info

sandrastephens
sandrastephens
Community Member
in iOS

Hey,
I have been trying to add new information (log ins and credit cards) to my account, and after is "successfully" added, I try to search for it and it does not appear. I have done this a number of times with different, new log ins, and nothing has saved over the last month.

1Password Version: "1Password Pro Features"
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:wont add new information

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited December 2016

    @sandrastephens: Thanks for reaching out. I’m sorry for the trouble! Unfortunately without some basic information it's hard to say what might be going wrong and how we might right it! Please tell me the OS, 1Password, and device versions you're using, the exact steps you're taking, and what is (or is not) happening the way you expect so we can figure out the best plan of action:

    Find your version

    The more information you can give, the better. For instance, are you perhaps not viewing the vault you saved the data to? Thanks in advance! :)

    ref: INI-39863-893

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