Credentials messed up

I recently upgraded to a Family account and in the process must have messed up my credentials. Now when I try to sign in on the website I get the message, "unable to verify credentials - email and account key don't match." I have two Emergency kits for some reason with different account keys but neither of them work. I am now locked out.

1Password Version: 6.3.5
Extension Version: 4.6.2
OS Version: macOS 10.12.1
Sync Type: Dropbox


  • JacobJacob

    Team Member

    Hey @alan_cassady! Sorry about that. I see you emailed us about this too. Lisa replied to your message, so get back to us when you get a chance and we'll go from there. :)

    ref: IUM-66234-681

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