App keeps opening to settings and I can't get to my logins or other pages

sheilap

1Password on my iPad keeps opening up to settings page and I can't get to my list of logins or any other categories. This has not happened on my iPhone but I'm scared it might happen there also. Don't know how to find what version I am using on the iPad or iPhone. I bought it Dec 2015/Jan 2016. IPad iOS is 9.3.5. Could not find anything in the forums that addresses this problem. Please Help!

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1Password Version: 6.4.5
Extension Version: ?
OS Version: iOS 9.3.5
Sync Type: iCloud
Referrer: forum-search:App keeps opening to settings and I can't get to my logins or other pages

sheilap

Please Help!

ag_kevin

Hi @sheilap ,

What happens if you tap the filing cabinet icon on the tab bar? (on the side or bottom depending on the orientation of your iPad)

Tapping that icon should show your items.

Cheers,
Kevin

sheilap

Kevin, Wow! Thanks so much. That did the trick. Your help much appreciated. Guess that was the only thing on the settings page I had not clicked on!

Pilar

Hi @sheilap

On behalf of Kevin, you're so very welcome! I'm glad to hear that you've found your passwords again and 1Password is making sense again for you :chuffed: If you ever need help with anything else, we're always here for you!

sheilap

Pilar, Thank You. I am SO relieved to have my passwords back! Love 1Password!

AGAlumB

Glad to hear it! :chuffed: :+1: