1Password not working on site

zeluz62

http://www.inps.it/portale/default.aspx?sID=;0;10906;&lastMenu=0&iMenu=1&iiDServizio=315
1Password does not fills username and password

1Password version 6.4.5
IOS 10.1.1
IPAD Air
Sync ICloud

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

AGAlumB

@zeluz62: Thanks for reaching out. I’m sorry for the confusion! Oddly enough, there is no login form on that page, which is why 1Password cannot save or fill your credentials there. You probably think I'm crazy, but it's true.

In fact, the login form you see with your eyes is actually being loaded from another page entirely:

https://serviziweb2.inps.it/PassiWeb/jsp/login.jsp?uri=https://serviziweb2.inps.it/PassiWeb/jsp/changePin/index.jsp&S=S

If you save a new login there, you'll find that 1Password can fill it also:

1. Navigate to the website
2. Enter your login credentials
3. Tap the 'key' icon (or the Share button, to use the extension in Safari) to bring up the login menu
4. Tap + New Login
5. Tap Save
6. Close the webpage and tap the URL in your new login item to have 1Password fill it
7. Tap the "Sign in"/"Log in" button to submit the form

I'm not sure why they did this, especially since they look identical. Please let me know how it turns out. I look forward to hearing back from you. :)

zeluz62

Thanks for your answer.
Actually this https://serviziweb2.inps.it/PassiWeb/jsp/login.jsp?uri=https://serviziweb2.inps.it/PassiWeb/jsp/changePin/index.jsp&S=S
Can be filled using google and does not fill using safari.
Both tentative using iPad air

littlebobbytables

Hello @zeluz62,

Can you try saving a new Login item when viewing the login page using the address starting with https://serviziweb2.inps.it please. The reason 1Password won't fill http://www.inps.it in Safari is the page uses an IFrame and for the moment we're unable to interact with IFrames in iOS. That's why Brenty had success when he visited the URL https://serviziweb2.inps.it directly as it bypasses the IFrame. What I found was a Login item saved on http://www.inps.it gave less than perfect filling results but a Login item saved on https://serviziweb2.inps.it correctly filled both fields, even in Safari.

The differences between iOS Safari and iOS Chrome are because Chrome does not use our extension in the expected manner. We don't fill in Chrome but instead pass the username and password to Chrome and Chrome decides what to fill and where. It does mean there can and will be differences where a site will fill in Safari but not Chrome and on occasion vice versa.

Please let us know how you get along.