I can login to my Mac 1password using Master password but I am unable to login to iPhone ?

DanRB
DanRB
Community Member
in iOS

How do I get the master password to work on my iPhone ? I can successfully login to Mac. Was working but not now?

1Password Version: 6.5.2
Extension Version: 4.6.1
OS Version: Oc X 10.5.5
Sync Type: wifi
Referrer: forum-search:I can login to my Mac 1password using Master password but I am unable to login to iPhone ?

Comments

  • Stephen_C
    Stephen_C
    Community Member

    @DanRB have you recently changed your master password on your Mac? If so, you need to use your old master password to unlock 1Password on your iPhone to allow the master password change to sync and once that has happened you'll then be able to use your new master password to unlock 1Password on your iPhone.

    Stephen

  • DanRB
    DanRB
    Community Member

    Tried that an not working

  • Ben
    Ben

    Hi @DanRB,

    Sorry to hear about the trouble with your iPhone. If all of your data is still accessible on your Mac I'd recommend uninstalling and reinstalling 1Password on iOS. This will erase all 1Password data from the iPhone. You can then sync back up with your Mac:

    Sync your 1Password data

    I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

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