My Master Password suddenly stopped working on my laptop, but is working on my other devices.

Arden_Sugarman
Arden_Sugarman
Community Member
in Mac

I have not changed the PW and yet it is only accepted on my iPad and my iPhone. I cannot sign in to 1PW on my laptop! It won't accept the Master PW on my laptop.

1Password Version: 6.5.1
Extension Version: Not Provided
OS Version: OS X El Capitan
Sync Type: Not Provided
Referrer: forum-search:My Master Password suddenly stopped working on my laptop, but is working on my other devices.

Comments

  • SebastiaanKloos
    SebastiaanKloos
    Community Member
    edited December 2016

    I have exactly the same problem! It is really frustrating. I am running 6.6.BETA-1

  • Pilar
    Pilar
    1Password Alumni

    Hi @Arden_Sugarman and @SebastiaanKloos

    I'm very sorry to hear that you're having some trouble with your Master Password. Could you please try restarting your computer and see if that helps? If it doesn't, can you please make sure that everything is for sure correct with your Master Password, make sure that caps lock is not on? You can also try to verify whether you're language setting are right.

    Please let us know what you find out and what you discover with this :chuffed:

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