cannot conncect/install my 1password on my new iPhone 5SE 64 GB

Maartenvanede
Maartenvanede
Community Member

downloaded 1password from the app store
but cannot make connection to the dropbox for the login service
on my windows computer the 1 password version is 4.6.1.616


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:cannot conncect/install my 1password on my new iPhone 5SE 64 GB

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited December 2016

    @Maartenvanede: Are you receiving some sort of error when you try to connect to Dropbox? Let me know what you find!

  • Maartenvanede
    Maartenvanede
    Community Member

    log in on 1 password account
    to be used without an account

  • Maartenvanede
    Maartenvanede
    Community Member

    then Add an account
    log in webaddres
    account key
    email addres
    main login

  • Maartenvanede
    Maartenvanede
    Community Member

    when I try to fill those items in - it reads the account key number is incorrect (which I checked for OK for "hundreds of times""
    and I caanot find the scan QR code on my windows 7 computer

  • AGAlumB
    AGAlumB
    1Password Alumni

    @Maartenvanede: Thanks for reaching out. I’m sorry for the confusion! It sounds like you may be trying to login with a 1Password Account, but you will only have one if you subscribe to 1Password Families (or Teams), or signed up for an individual subscription plan. That’s also the only way you’ll have an Account Key or Sign In URL, both of which will be contained in your Emergency kit. Since you mentioned you've been using 1Password 4 on your PC, you won't have an account for that, as it does not support that at all. Instead, you can choose "Use without an account" to sync your data from another device or create a new vault. I hope this helps. Be sure to let me know if you have any other questions! :)

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