iPad Mini will not scan QR

howardn

I am using Families and it is fine on iPhones, iPads and my Macs. But when I try to add to iPad Mini the scan window is black??? I have rebooted, verified camera working. Is there an issue with iPad Minis?

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1Password Version: 6.4.5
Extension Version: Not Provided
OS Version: IOS 10.1.1
Sync Type: Not Provided

AGAlumB

@howardn: I'm using an iPad mini myself, so I don't think so. What model is it? Are you certain you don't have the case or something else covering the rear camera? If that sounds insulting, just know that I'm asking this question from experience — my own embarrassing experience. :lol:

Another possibility is that the app itself is damaged. Please backup your data (of you have any there) and reinstall a fresh copy from the App Store to see if that helps. Let me know how it turns out!

howardn

Camera not blocked. I tried taking a picture and it works fine. It is an iPad Mini 4 so reasonably new. I keyed in the 500 digit

howardn

Emoji killed rest of comment.???

So it worked fine after keying in. My regular iPad Air worked fine.

AGAlumB

@howardn: Interesting. Yeah, I think there's a bug with the forum software with some unicode characters. Sorry. :(

I'm also using an iPad mini 4. I'm glad to hear you were able to enter it manually, but that's a bit of a hassle. Did you try reinstalling? (Maybe that's the part that was cut off...)

howardn

I did not reinstall because I got it working manually. My goal was to make sure you guys were aware of a problem that might not have been tested. If it works for most then you are probably correct that a reinstall would clear the issue up. I will reinstall to be sure.

Ben

@howardn,

I have had this problem with my iPad as well, but force quitting and relaunching the camera app always seems to resolve it for me. Since you've already done that I'd recommend trying the reinstall.

Ben

howardn

Another small piece of data. I have another app called shopwell and now it cannot access the camera. Just wondering if there is an IOS 10 issue with some app functions. I had rebooted the iPad. In the meantime, I am up and running. Thanks.

Ben

Thanks for the update. Likewise I have only noticed these issues since the release of iOS 10, so that is possible.

Ben

AGAlumB

@howardn: Aha! Yes! That has totally happened to me on my iPhone! Rebooting restored camera functionality (to my relief), but I did want to be sure there wasn't an issue with 1Password. Thanks for taking the time to reach out. :)