Activate Standalone License

castlepointe
castlepointe
Community Member

I received a license for 1Password when I purchased Parallels Desktop 11 for Mac. I'm just now installing and have determined that I apparently have a "standalone" license. The URL I was supplied to activate the license results in the message "An unexpected error occurred. No valid licenses were found. Please contact us for assistance."

How can I activate this license? Thank you

P.S. I have created a "Primary" vault and logged out of the 1Password account I had inadvertently created.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: OS X 10.11.6
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @castlepointe: It sounds like your mail client may have mangled the URL. I've seen that before with the Parallels activations. Please send a copy of the purchase information to support+licenses@agilebits.com and post the Support ID you receive here so I can help you get this sorted out. Thanks in advance! :)

  • castlepointe
    castlepointe
    Community Member
    edited December 2016

    @brenty Support ID is: [#MQA-25125-974] Thank you! :)

  • AGAlumB
    AGAlumB
    1Password Alumni

    @castlepointe: Thanks! I see that we've received your email, so we can continue the conversation there. I'll get back to you shortly! :)

    ref: MQA-25125-974

This discussion has been closed.