How can I recover missing logins created after the account recovery process is started in teams?

davidishere
davidishere
Community Member
in Business and Teams

We performed an account recovery for a user in our organization. The user updated their password through the 1Password for teams website. The user did not update their password for their local 1Password for teams macOS version 6.5.2 local application. They created approximately 5 logins to a team vault. The user then updated the account password on their local macOS 1Password application. The 5ish logins that were created disappeared. They do not appear in the trash or in backups. The backup tab does not appear in 1Password > Preferences.

Is there another location I can find the missing logins?

Comments

  • Jacob
    Jacob

    Hi @davidishere! I've been speaking with you via email so let's keep the conversation going there for now. :)

    ref: LXK-55646-681

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