1 Password 3.7.2 Import data to the new One Password problem

Jongtae66

I am using 1 Password (1P from now on) 3.7.2. I ignored (repeatedly) when it prompted "The New version of 1 Password is installed. Import data to new 1P?" It happened when I upgrade my iPhone to iOS 9. (Now no more popup prompt to import data and never used the new 1P) Therefore, I have both old and new version of 1P on my iPhone (6Plus, iOS 10.0.2) I read instructions to upgrade and migrate data from 3.7.2. but did nor work. This is the issue:

1. I had to reset my old 1P Master Password (no problem, because I had only couple unimportant accounts that requires it, so I can ignore)
2. I locked my old 1P (Security -> Lock Now),
3. I opened the new 1P, (It no longer prompts to import data. Also, no option for "“Use without an account” on the first screen." )
4. I deleted the new 1P and reinstalled from App Store
5. It asked me for the new Master password when I opened the new 1P.
6. I stopped the import data process right there.
7. I still have all data on my old 1P (3.7.2) but keeps closing after viewing.
8. I originally purchased my old 1P from App Store.

I can supply more info if you need. Please help.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

AGAlumB

@Jongtae66: Thanks for reaching out. I’m sorry for the trouble there! I have to say though that I'm a bit confused by your Master Password issue. That may be the key, or it may be irrelevant. Hopefully you know the Master Password for your data in the old app though. Otherwise we're not going to be able to get anywhere. If you do though, there are at least a couple options: if you scroll down, under the heading "Have you used 1Password before?" you should be able to choose "1Password 3". Otherwise, if you've already setup the app, you can follow this guide to backup your 1Password 3 data and restore it into 1Password 6 using iTunes. Let me know what you find. I look forward to hearing back from you!

Jongtae66

brenty,

I successfully restored data from old 1P into the new 1P using my computer browser and iTunes. In my previous attempts following the same method, I was confused with which master password (MP) to enter. Listed below are steps I followed (successfully):
1. I reinstalled the new 1P & did not open it,
2. I backed up data from old 1P using my computer browser and dropped backup file into the file/document space next to new 1P in Apps list within iTunes;
3. I opened the new 1P and i saw the import data option in the first screen;
4. I imported the data (click import) indicated by the backup file name; and
5. Successfully imported data!!!

I realized that the instruction is fine, but in certain section, it was bit confusing (such as referring to which master password, old one or new one) newbies like me.
Thanks a lot!

Ben

Thanks for the feedback @Jongtae66! I'll be happy to pass your comments along to our documentation team. If there is anything else we can do, please don't hesitate to contact us.

Ben