I updated my 1Password to 6,5 but I lost my emergency kit and I am unable to connect anymore !

MSW
MSW
Community Member
edited December 2016 in iOS

Please note: I moved from New Caledonia to France and do not use my old caledonian email address (<>) anymore.

1Password Version: 6,5
Extension Version: Not Provided
OS Version: OS X 10.12.2
Sync Type: iCloud

Comments

  • Ben
    Ben

    Hi @MSW,

    Are you able to login to 1Password on any devices? If so you can recover your Account Key from the device you can login on.

    Ben

    P.S. I've removed your email address from your post for your privacy. These are public forums.

  • MSW
    MSW
    Community Member

    Hi Ben,
    thank you very much for your kind message but I cannot login at all. When I want to use my 1Password I am recognized as a new user since I cannot provide any info except my email address (on which I had downloaded that app). Is there anything to do at all?
    Michel
    Thanks

  • Ben
    Ben

    Okay thanks for the update Michel. I think there may be some confusion here.

    It doesn't look like you have a 1Password.com subscription account. There are none under the email address you use here. So you were probably previously using 1Password standalone, which only stores your data on the device you enter it on by default. If you haven't backed up or synced the data elsewhere that would be the only place it existed. If you did backup or sync your data the guides I linked should help.

    If I'm wrong and you do have a 1Password.com subscription account please send us an email to support@1password.com. Please include a link to this thread ( https://discussions.agilebits.com/discussion/73376/ ) in your email. When you get a response back from BitBot please post the Support ID it sends you here.

    Thanks.

    Ben

This discussion has been closed.