ICloud sync only partially completing

zarafet
zarafet
Community Member
in iOS

I have just deleted and reinstalled 1Password Version 6.5.1 on my iPad Mini 4 and synced to iCloud to retrieve my data. The sync when completed shows only 355 items, whereas on my iPhone SE (also just updated to 6.5.1) shows 508. I only have one iCloud account. Resyncing the iPad doesn't make only difference.

1Password Version: 6.5.1
Extension Version: Not Provided
OS Version: iOS 10.2 (14C92)
Sync Type: ICloud

Comments

  • Ben
    Ben

    Hi @zarafet,

    I'm sorry to hear about the difficulty getting iCloud to sync all of your data.

    The first thing I'd suggest doing is making a backup from within 1Password on the iPhone SE:

    1Password backups

    Then I'd recommend resetting the data in iCloud:

    1. Disable iCloud sync everywhere. Be sure to do these steps on every device:

      • Open and unlock 1Password, then tap Settings > Sync > Sync Service > Disable Sync.

    2. Remove the data from iCloud. You only need to do this on one device. Once the data is removed, there is no need to remove it again.

      • Open and unlock 1Password, then tap Settings > Advanced. Scroll down and tap Erase iCloud Data.

      It might take a moment to remove all the data from iCloud, but there will be a confirmation when it's done.

    3. On the same device, begin syncing with iCloud in 1Password again.

    4. Begin syncing with iCloud on all other devices.

    I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

  • zarafet
    zarafet
    Community Member

    Hi Ben
    Thanks very much for the prompt reply! I followed the above instructions with eventual success. Curiously, when I went in to Sync Service to disable iCloud syncing on my iPad Mini 4, I noticed that there were 508 items showing - which is correct - although in the Categories section "All Items" only showed 353 even after leaving 30 minutes and resyncing again. I eventually reinstalled from the iPhone backup, giving the 508 items. Syncing now is working perfectly.

    Thanks for your help again. Great service for a great app!

  • Ben
    Ben

    although in the Categories section "All Items" only showed 353 even after leaving 30 minutes and resyncing again.

    Unfortunately there is a bug with item counts in 1Password for iOS. As such they may not be the best indicator.

    Syncing now is working perfectly.

    Great! Thanks for the update.

    Thanks for your help again. Great service for a great app!

    You're most welcome! If there is anything else we can do, please don't hesitate to contact us.

    Ben

  • Mr. Laser Beam
    Mr. Laser Beam
    Community Member

    Unfortunately there is a bug with item counts in 1Password for iOS.

    I can also confirm this. The actual sync happens just fine, it's only the counts that don't update.

    Fortunately there's a fix of sorts - just do the swipe-up thing where you "force quit" the 1P app and stop it running in the background. Then launch it again and the correct counts will be shown.

    Here's a link: https://support.apple.com/en-us/HT201330

  • zarafet
    zarafet
    Community Member

    Thanks Mr Laser Beam,
    I found out about this and it does work but thanks for pointing it out.

  • Ben
    Ben

    :+1: :)

    Ben

This discussion has been closed.