Firefox Connection Failure

stuart_h
stuart_h
Community Member
in Mac

After installing the latest update to 1PW (6.5.3) I can't use the browser extension in Firefox. I have tried updating it, deleting it, reinstalling and restarting the browser without success. I click the big green update button, tell the browser to allow me to use the extension but get the same message every time: The add-on could not be downloaded because of a connection failure.

It's working in Chrome and Safari!

1Password Version: 6.5.3
Extension Version: Not Provided
OS Version: OS X 10.12.2
Sync Type: Not Provided

Comments

  • Stephen_C
    Stephen_C
    Community Member

    @stuart_h you may find the suggestions in this AgileBits' post helpful. Although it dates from August the suggestions are still relevant.

    Stephen

  • stuart_h
    stuart_h
    Community Member

    Thanks Stephen,

    I downloaded the extension with Safari and installed it successfully!

  • Drew_AG
    Drew_AG
    1Password Alumni

    That's great news, I'm glad that helped you solve the problem! Thanks for following up to confirm that worked. Hopefully you're all set now, but if you need more help or have any questions, just let us know. Happy holidays! :)

This discussion has been closed.