suddenly 1p will not open on iPad, older version of app, won't load only wallpaper seen

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lstilley
lstilley
Community Member

my 1pass will not open on my iPad. Its older version not upgraded. says "loading" immediately switches to gray with black dots wall paper. First time this has happened. Will not allow me to bring up the keyboard on screen to type in access code. no idea what version but icon has the picture of a key on it.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:suddenly 1p will not open on iPad, older version of app, won't load

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  • AGAlumB
    AGAlumB
    1Password Alumni
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    @lstilley: That sounds like a very old version indeed. If you're trying to use a 1Password app from nearly a decade ago on a recent version of iOS, it isn't surprising that you'd run into some odd behaviour. Please follow the steps in this guide to migrate your data to the current version:

    How to upgrade from 1Password 3 on your iPhone, iPad, or iPod touch

    Please let me know how it turns out. I look forward to hearing back from you!

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