Strange Behavior

steventkk
steventkk
Community Member

Hi,
Just wanted to report a strange behaviour today on my 1password application on the Mac.
I was using it for a couple of website and then after a while, I couldnt log in with the same password.
Tried a couple of time and still no luck.

I try the same password on my app on my ipad and it was fine.

In the end, I thought I give it a shot and check for an update and updated the Mac app to the latest version 6.5.3 and to my surprise I was able to login again with the same password.

What is going on? Any idea why this happened?


1Password Version: 6.5.3
Extension Version: Not Provided
OS Version: 10.12
Sync Type: iCloud

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @steventkk: It possible that something on disk was simply damaged, but it seems odd that it would miraculously work again after the update. Honestly the most likely cause was an input error, either you had a bit of a bad streak with entering it incorrectly a few times, or there was some temporary glitch with system input which prevented you from entering it correctly despite your best efforts. I'm glad to hear that it's working now, but I think this is a good opportunity to review your backup strategy. I've been there, and I can tell you from experience: Better safe than sorry!

  • steventkk
    steventkk
    Community Member

    Thanks for the tips Brent.

  • AGAlumB
    AGAlumB
    1Password Alumni

    Any time! We're here if you need anything else. :)

This discussion has been closed.