Add New File crash 6.5.1

v3lasco
v3lasco
Community Member
in iOS

When trying to use add new file under related items to attach a photograph the application crashes

1Password Version: 6.5.1
Extension Version: Not Provided
OS Version: iOS 10.2
Sync Type: Not Provided

Comments

  • Ben
    Ben

    Hi @v3lasco,

    Thanks for letting us know about this difficulty. Does this happen every time you try to add a related item? Also have you been submitting crash reports when it happens?

    Thanks!

    Ben

  • v3lasco
    v3lasco
    Community Member

    Yes to every time. I believe the app has been submitting crash reports.

  • Ben
    Ben

    Thanks @v3lasco. The next time this happens please send us a diagnostic report.

    Sending Diagnostics Reports (iOS)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    With your email please include:

    1) A link to this thread: https://discussions.agilebits.com/discussion/73724/
    2) Your forum username: v3lasco

    So we can connect the dots.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

  • v3lasco
    v3lasco
    Community Member

    Here's the number [#RRG-95849-846].

  • Ben
    Ben

    Great. Thanks @v3lasco. I've used our development team to look into this. If further information is needed we'll follow up via email.

    Ben

    ref: RRG-95849-846

This discussion has been closed.